Return Policy
Return & Refund Policy
At Still Missing Piece, we want you to feel confident in every piece you choose. If something isn't quite right, we're here to help.
Return Window
Returns are accepted within the following timeframes:
- General Jewelry: Within 14 days of delivery.
- Bridal & Fine Jewelry: Within 7 days of delivery.
Standard made-to-order jewelry follows our General Jewelry return policy unless specifically designated as Bridal, Fine Jewelry, or Custom/Personalized.
General Domestic Returns
We provide a prepaid, insured return shipping label for approved U.S. returns.
The following return fees will be deducted from your refund, based on the original value of the items being returned:
Multiple-Item Orders
For orders containing 4 or more items, a maximum of 2 eligible items may be returned for a refund to the original payment method.
Any additional eligible returned items will be refunded as store credit, valid for 12 months from the date of issuance.
This policy applies to voluntary returns and does not affect remedies available for defective or incorrect items under applicable law.
Bridal & Fine Jewelry Returns
Our Bridal and Fine Jewelry pieces require additional care in handling and inspection.
Returns are accepted within 7 days of delivery.
These fees replace, rather than add to, the General Domestic Return fees.
All returned pieces must be unworn, unaltered, and in their original condition.
Items showing signs of event wear, photoshoot use, alteration, damage, or excessive handling are not eligible for return.
Custom & Personalized Jewelry
All custom-made, personalized, and individually altered pieces are final sale.
Due to their individualized nature, these items are not eligible for returns, exchanges, or refunds for change of mind, including dissatisfaction with customizations approved by the customer.
This includes pieces made to personalized specifications, such as custom lengths, special design requests, personalized details, or other modifications outside our standard product options.
Selecting a standard size or length offered on the product page does not constitute customization.
This policy does not limit remedies required by applicable law for defective, damaged, or incorrectly fulfilled orders.
Return Requirements
To qualify for a return:
- Items must be unworn, unaltered, and in their original condition. A careful try-on is permitted.
- All original components, including earring backs, clasps, chains, charms, and detachable elements, must be included.
- Original jewelry packaging must be returned. If Bojagi wrapping was included, please return it as well.
- Items sold as sets must be returned together.
- Returns must be scanned by the carrier within 7 days of receiving the return label.
All returns are subject to inspection upon arrival.
Approved refunds will be issued to the original payment method or as store credit, according to the applicable return conditions, within 3–5 business days after inspection. Payment providers may require additional processing time.
Non-Returnable Items
The following items are final sale and are not eligible for voluntary returns or exchanges:
- Custom-made and personalized jewelry
- Items altered specifically at the customer's request
- Items showing signs of wear, damage, or modification beyond a standard try-on
- Items specifically marked Final Sale
- International orders
Original Express and Priority shipping charges are non-refundable.
How to Start a Return
To initiate a return, please contact us at stillmissingpiece@gmail.com with your order number and the item(s) you wish to return.
Once your return is approved, we'll provide instructions and a prepaid return shipping label for eligible domestic orders.
Please do not send items back without receiving return authorization.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your piece arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the item and packaging
We'll review the issue and arrange an appropriate resolution, including repair, replacement, or refund when applicable.
Return handling fees do not apply to verified defective or incorrect items.
International Orders
International orders are final sale and are not eligible for voluntary returns or exchanges, except where required by applicable law.
Please review all product details, sizing, and shipping information carefully before placing an international order.
Six-Month Limited Warranty
Every Still Missing Piece creation is backed by our six-month limited warranty covering manufacturing defects under normal wear.
The warranty does not cover accidental damage, improper care, loss, or ordinary wear and tear.
For warranty inquiries, please contact us at stillmissingpiece@gmail.com with your order number and photographs of the issue.
Additional Information
We reserve the right to review return requests involving excessive returns, suspected misuse, or items that do not meet our return conditions, subject to applicable law.
Our policies do not limit any rights customers may have under applicable consumer protection laws.