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Warranty

Six-Month Limited Warranty

At Still Missing Piece, every piece is thoughtfully crafted with care and attention to detail. We want your jewelry to be worn with confidence and cherished beyond the occasion.

Every Still Missing Piece creation is backed by a six-month limited warranty, beginning on the date of delivery and covering manufacturing defects under normal use.

What Our Warranty Covers

Our warranty covers verified defects related to the original craftsmanship or construction of your jewelry, including:

  • Manufacturing defects affecting the structure or function of the piece
  • Faulty clasps, chains, earring posts, or connecting components
  • Breakage caused by an issue with the original assembly or construction
  • Incorrect items or personalization errors made by Still Missing Piece

What Our Warranty Does Not Cover

Our warranty does not cover:

  • Normal wear and tear, including scratches, tarnishing, fading of plated finishes, or natural changes to pearls
  • Accidental damage, impact, excessive pulling, or improper handling
  • Damage caused by exposure to water, perfumes, lotions, cleaning products, or harsh chemicals
  • Lost or stolen jewelry or missing components
  • Damage resulting from third-party repairs, alterations, or modifications
  • Changes requested due to personal preference, including modifications to correctly fulfilled sizes, lengths, or customizations

Natural variations in freshwater pearls, including differences in shape, size, color, and surface texture, are inherent characteristics and are not considered manufacturing defects.

Repairs & Warranty Claims

Is your jewelry damaged, broken, or not quite as expected? We're here to help.

If you believe your piece has a manufacturing defect or we've made an error with your order, please contact us at stillmissingpiece@gmail.com with:

  • Your order number
  • A brief description of the issue
  • Clear photographs showing the affected area

We'll review your request and determine whether the issue is covered under our warranty. Please wait for authorization before sending your jewelry back.

For approved claims, we'll arrange an appropriate repair or replacement at no additional charge. If neither option is possible, we may offer a suitable alternative or refund, subject to applicable law.

Cost

Complimentary for approved warranty claims.

For eligible U.S. domestic claims requiring the jewelry to be returned, we'll provide a prepaid shipping label. Approved repairs or replacements will also be shipped back to you at no additional cost.

International shipping arrangements will be reviewed individually, subject to applicable law.

Time Limit

Within six months of delivery for eligible manufacturing defects.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Estimated Processing Time

Most approved repairs are estimated to take approximately 1–2 weeks after we receive your jewelry, excluding shipping time.

More complex repairs or replacements may require additional time depending on material availability and the nature of the issue.

Repairs Outside Warranty

If your piece is outside the warranty period or the damage isn't covered, we're still happy to review your request.

Where possible, we may offer a repair service for an additional fee. Any applicable repair and shipping costs will be communicated for your approval before proceeding.

Made to Be Worn, Loved, and Kept

We believe meaningful jewelry should become part of your story, beyond a single moment or occasion. With thoughtful care, your Still Missing Piece jewelry is made to accompany the moments that matter.

Completed by You.

This limited warranty does not affect any rights or remedies available under applicable consumer protection laws.