Shipping Policy
Crafting Your Piece
At Still Missing Piece, each creation is thoughtfully prepared with care and attention to detail in our California studio.
Many of our pieces are made to order. Please allow 1–3 business days (Monday–Friday) for crafting and preparation before shipment.
Selected ready-to-ship pieces are typically dispatched within 1–2 business days. Orders containing both ready-to-ship and made-to-order items may ship together once all pieces are ready.
Orders placed on weekends or holidays begin processing on the next business day. Processing times may be slightly extended during peak periods.
Domestic Shipping (USA)
We offer carefully selected shipping options to help your jewelry arrive safely.
Complimentary Shipping: Enjoy free U.S. Standard Shipping on orders of $150 or more.
Signature Required: Orders exceeding $250 require a signature upon delivery for added security.
Shipping transit times are estimates and begin after your order has been prepared and dispatched. Carrier delays may occasionally occur.
Order Edits & Cancellations
As many of our pieces are made to order, preparation may begin shortly after purchase.
Requests for order changes or cancellations are accepted within 12 hours of placing your order.
Please contact us at stillmissingpiece@gmail.com with your order number.
Once production has begun, we may be unable to accommodate further modifications or cancellations.
Delivery Issues & Damaged Packages
Missing Deliveries
If your tracking information shows your package as delivered but you cannot locate it, please check with household members, neighbors, or your building's front desk before contacting us.
For assistance, please reach out within 7 days of the recorded delivery date.
Damaged Packages
Please inspect your order upon arrival. If you notice damage, missing items, or signs of tampering, contact us as soon as possible, preferably within 24 hours of delivery.
Include your order number and clear photographs of the outer packaging, shipping label, and affected item.
Delivery Responsibility
Once a package is marked as delivered by the carrier, we will review any reported delivery concerns using the available tracking and delivery information.
While we cannot guarantee replacement or reimbursement for packages lost or stolen after confirmed delivery, we will assist with reviewing the issue where possible, subject to applicable law.
International Shipping
We are pleased to offer international shipping to eligible destinations.
Shipping Rates: Typically $20–$30, depending on the destination.
Estimated Delivery: Approximately 3–4 weeks, subject to destination, carrier service, and customs processing.
Final Sale: International orders are not eligible for voluntary returns or exchanges, except where required by applicable law.
Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in our shipping rates.
Delivery estimates are not guaranteed. Our shipping terms do not limit any rights available under applicable consumer protection laws.